FAQ
Answers to Your Dog Care Questions
Got more questions? If they’re not answered below, reach out!
Do you service where I live?
We have a waitlist for Leduc and will reach out when there’s enough interest to expand our services there.
Where do the consults take place?
All consults are now taking place virtually or by phone. You can stay in the comfort of your own home for the consult or if needed, squeeze the consult in on your lunch break!
How much does a dog jog cost?
You can book walks and jogs as needed or set up a recurring weekly schedule with our Premium Plan.
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30-minute dog walk · $39 as needed · Premium Plan $36 twice a week or $33 three or more times a week
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60-minute dog walk · $59 as needed · Premium Plan $56 twice a week or $53 three or more times a week
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60-minute dog jog · $69 as needed · Premium Plan $65 twice a week or $63 three or more times a week
All prices are per visit, plus GST.
Weekend visits have a $10 fee, which we waive for extra visits booked by Premium Plan clients. The holiday fee is $15 per visit, or $20 per visit on Christmas Day and Boxing Day.
What is the first step I need to take?
Please Book a Consult with us so we can meet you and your pet!
Or
Sign up for your account, fill out your information, and we’ll send you a link to dropbox to provide a few pictures/videos we’ll need about your pet before we start services.
What are your hours?
Currently our walking/jogging hours are 9am-5pm Monday through Sunday.
We use time blocks for booking, which means we will arrive within the time frames below to complete the services.
Morning: 9am–11am
Lunch: 11am–2pm
Afternoon: 2pm–5pm
Anytime 9am-5pm (for those long days when it doesn’t really matter what time your dog gets out or your cat gets a visit)
Office hours: 9am-5pm Monday to Friday
*Excluding STAT holidays, we will reply the next business day
What types of dogs can jog?
When can my puppy start jogging?
Under our company policy, we do not jog any dog that is under 12 months of age unless approved by your vet – we do need a record of this! We can walk your pup until they can start jogging.
We don’t recommend jogging your dog any younger as you can risk damaging their developing joints and muscles. And for larger breeds, we recommend waiting even longer until they are at least 18-24 months old.
Ultimately, it is best to consult your veterinarian before starting your pup on jogs to ensure a safe training plan.
My dog is sometimes reactive to things in the environment. Can I use your services?
Yes, we can help! We’re here to support all dogs, including those who struggle with reactivity. We have experienced Dog Joggers who are trained to work with this issue, and we also offer specialized training for reactive dogs. Get in touch to discuss how we can help your dog feel more comfortable and confident on walks.
Do you pick up my dog? How does this work?
Do I provide you with keys?
Do you operate in all weather?
Will my dog be walked for the full service time?
Your dog’s 30- or 60-minute service includes everything they need for a great experience. This covers getting them ready (gear, weather protection), their walk or jog, undressing, towelling off, checking their water, and writing your update.
In extreme cold or heat, our team may write updates indoors since phones don’t always work well outside, but they’ll still spend that time engaging with your pup, whether that’s extra cuddles, playtime, or just keeping them company!
Will you jog my dog on or off leash?
How many dogs do you work with at once?
Due to insurance rules, we can only walk two dogs from the same household at one time.
Can my dog have the same Dog Jogger every visit?
Your dog may see different Dog Joggers from one visit to the next. If you’re on our Premium Plan, having walks set in the schedule each week makes it easier for us to schedule familiar faces more often. Who comes can still vary based on the team’s schedule.
We work as a team so your dog’s walks can go ahead even when someone is sick or away. That’s also why we require keyless entry or a lockbox. Whoever is scheduled can get in and follow your dog’s usual routine.
How do you handle cancellations?
Things happen, but our policy is two business days’ notice to reschedule or cancel any service without being charged.
How do I know I can trust your team?
Dog Jogs has been operating since 2016, is a fully insured, bonded, and incorporated business. We have long term clients who love our services – don’t take our word for it, check out the over 150 5-star Google reviews!
Every employee has submitted a criminal record check and completed the Dog Jogs training program and exam. Reina and Haven, our force-free dog trainers, help shape how we train our team. They also provide ongoing coaching, so if a Dog Jogger needs help reading a dog’s body language or figuring out how to make a walk more comfortable for them, they have someone to turn to.
Both Steph and Nikki are certified Walks N’ Wags Pet First Aid Instructors and ensure the team is trained in Pet First Aid too.
How do you store all my information?
You’ll also receive a real-time update that includes pictures, a GPS tracker of the walk/jog on a visit report card after each service. All data is protected using the same 128-bit level encryption your bank uses.
Do you offer dog boarding or overnight pet sitting?
We currently do not but we have a few recommendations below. As with anything, we highly encourage you to do your own homework to ensure you find care that is the right fit for your family.
Boarding:
In-Home Pet Sitters- Keep in mind they have limited availability and book up quickly!