FAQ

We don’t want you to have any questions about your dog and Dog Jogs left unanswered! If your question hasn’t already been answered below, please get in touch!

What is the first step we need to take?
How much does a dog jog cost?
What types of dogs can jog?
  • It depends — both small and large dogs are capable of running, but this decision is more about your dog’s energy level, body type, and endurance. For example, we run 10 pound terriers and 100 pound great pyrenees crosses. Both of these dogs have vet approval. If you aren’t sure if your dog should join Dog Jogs, speak to your vet first!

Do you run in all weather?
  • Yes! Rain or shine (and during snowy days) we will run your pup, unless there are extreme weather conditions that are unsafe, such as: thunderstorms, lightning, hail, and extreme cold or heat. We will still jog on hot summer days and cold winter days, but let us know what you know about your dog’s comfort level. Ultimately, hot/cold decisions are up to you!

What are your hours?
  • Currently our walking/jogging hours are 9am-9pm Monday through Sunday. We use time blocks for booking, which means we will arrive within the time frames below to complete the services.

    Morning: 9am–11am

    Lunch: 11am–2pm

    Afternoon: 2pm–5pm

    Evening: 5pm–9pm

    Anytime: 9am–9pm (for those long days when it doesn’t really matter what time your dog gets out or your cat gets a visit)

How long will you jog my dog?
  • Our jogs are typically 1 hour in length or 4.5–10km depending on each dogs ability. Each jog includes a warm up walk, pee breaks as needed, jogging, and a cool down. We will discuss what your dog’s current ability is and work with your dog to build their endurance.

How many dogs do you run at once?
  • We like to focus on jogging one dog at a time, unless they are from the same house. When running in a small pack of dogs from the same household, we pace the dogs to jog at the slowest dog’s pace.

    This goes for walks as well!

Do you pick up my dog? How does this work?
  • Yes, we do pick up your dog, from your home! We offer runs while you’re at work and when you’re home. We will come to your home to take your dog for a jog and return them. No need to rush home after work before the big game! GO OILERS!

How do you handle cancellations?
  • Things happen, but we prefer 24 hours notice to reschedule any service.  We do charge full price when a cancellation happens within 24 hours.

How do I know I can trust your team?
  • Dog Jogs is fully insured, and both Steph and Nikki are certified with Pet First Aid through Walks N’ Wags Pet First Aid.

Do I provide you with keys?
  • For all clients, who don’t have keyless entry, we require the use of a lockbox. There are a few benefits to the lockbox: if the dog walker assigned to your service has an emergency (flat tire etc) we have back up walkers who will be able to access your home. You also will have the code so if you happen to lock yourself out you can use the lockbox as well!  You can purchase your own, or we can provide one for $25 and bring it to the consult to set up in a spot that you’ve decided on.  If you require a lockbox please let us know so we can bring it the consult to set it up.

How do you store all my information?
  • Time to Pet is our software that stores our client and pet information. It also allows for easy communication between you and our team with the chat feature! You can update your info, request services, view your schedule and make payments directly from the Client App or the Client Portal. You’ll also receive a real-time update that includes pictures, a GPS tracker of the walk/jog on a visit report card after each service!
    All data is protected using the same 128-bit level encryption your bank uses.

Will you jog my dog on or off leash?
  • It depends on the owners preference and the dog’s recall, but typically we keep dogs on leash and would only take them off leash in designated off  leash areas.

Can my dog have the same Dog Jogger every visit?
  • If consistency is a concern for you and your pet we would recommend setting up regular templated visits. Because of the way our team works, we can’t guarantee the same dog jogger every visit. Setting up a templated service allows us to accommodate your requests to the best of our ability.

Where do the consults take place?
  • All consults are now taking place via Zoom! You can stay in the comfort of your own home for the consult or if needed squeeze the consult in on your lunch break!

Still have a question?