FAQ

Answers to Your Dog Care Questions

Got more questions? If they’re not answered below, reach out!

Do you service where I live?

We offer services to: Edmonton, St. Albert, Sherwood Park, Ardrossan, and Beaumont.
We have a waitlist for Leduc and will reach out when there’s enough interest to expand our services there.

Where do the consults take place?

All consults are now taking place virtually or by phone. You can stay in the comfort of your own home for the consult or if needed, squeeze the consult in on your lunch break!

How much does a dog jog cost?

Prices start between $39-69 depending on the service and how often you book.

What is the first step I need to take?

Please Book a Consult with us so we can meet you and your pet!

Or

Sign up for your account, fill out your information, and we’ll send you a link to dropbox to provide a few pictures/videos we’ll need about your pet before we start services.

What are your hours?

Currently our walking/jogging hours are 9am-5pm Monday through Sunday.

We use time blocks for booking, which means we will arrive within the time frames below to complete the services.

Morning: 9am–11am
Lunch: 11am–2pm
Afternoon: 2pm–5pm

Anytime 9am-5pm (for those long days when it doesn’t really matter what time your dog gets out or your cat gets a visit)

Office hours: 9am-5pm Monday to Friday

*Excluding STAT holidays, we will reply the next business day

What types of dogs can jog?

Both small and large dogs are capable of running, depending on your dog’s energy level, body type, and endurance. We run 10-pound terriers and 100-pound great pyrenees crosses. Both of these dogs have vet approval. If you aren’t sure if your dog should jog, speak to your vet or sign them up for our dog walks!

When can my puppy start jogging?

Under our company policy, we do not jog any dog that is under 12 months of age unless approved by your vet – we do need a record of this! We can walk your pup until they can start jogging.
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We don’t recommend jogging your dog any younger as you can risk damaging their developing joints and muscles. And for larger breeds, we recommend waiting even longer until they are at least 18-24 months old.
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Ultimately, it is best to consult your veterinarian before starting your pup on jogs to ensure a safe training plan.

My dog is sometimes reactive to things in the environment. Can I use your services?

Yes, we can help! We’re here to support all dogs, including those who struggle with reactivity. We have experienced Dog Joggers who are trained to work with this issue, and we also offer specialized training for reactive dogs. Get in touch to discuss how we can help your dog feel more comfortable and confident on walks.

Do you pick up my dog? How does this work?

Yes, we do pick up your dog from your home. We offer our services whether you’re at the office or working from home. We do require the use of a lockbox (see below).

Do I provide you with keys?

For all clients who don’t have keyless entry, we require the use of a lockbox. There are a few benefits to the lockbox: If the dog jogger assigned to your service has an emergency we have back-up joggers who will be able to access your home. If you happen to lock yourself out you can use the lockbox as well! Let us know if you need a lockbox recommendation or help to pick out a spot to put it.

Do you operate in all weather?

Yes! Rain or shine, snow or wind, we’re out there with your pup. Even in extreme heat or cold, we still operate—but we modify services based on your directions and our team’s discretion. Our joggers closely monitor your dog to ensure they stay safe and comfortable. This could mean shortening outdoor time, taking more breaks, or adjusting the pace as needed. Your dog’s well-being always comes first!

Will my dog be walked for the full service time?

Your dog’s 30- or 60-minute service includes everything they need for a great experience. This covers getting them ready (gear, weather protection), their walk or jog, and settling them back in—undressing, toweling off, checking their water, and writing your update. In extreme cold, our team may write updates indoors since phones don’t always work well outside, but they’ll still spend that time engaging with your pup—whether that’s extra cuddles, playtime, or just keeping them company!

Will you jog my dog on or off leash?

We keep dogs on leash due to our insurance unless we are in your backyard or home.

How many dogs do you work with at once?

We like to focus on one dog at a time unless they are from the same house. When running a small group of dogs from the same household, we always jog at the slowest dog’s pace. This goes for walks as well!

Due to insurance rules, we can only walk two dogs from the same household at one time.

Can my dog have the same Dog Jogger every visit?

We’re a team-based business, which means your pet gets consistent, reliable care no matter what. All of your pet’s details are securely stored in our software, and with keyless entry or a lockbox, there’s never a disruption in service. If your regular jogger is unavailable due to illness or an emergency, another trusted team member will seamlessly step in—so your pup never misses their walk!

How do you handle cancellations?

Things happen, but our policy is two business days’ notice to reschedule or cancel any service without being charged.

How do I know I can trust your team?

Dog Jogs has been operating since 2016, is a fully insured, bonded, and incorporated business. We have long term clients who love our services – don’t take our word for it, check out the over 100 5-star Google reviews!

Every employee has submitted a criminal record check and completed the Dog Jogs training program and exam. Both Steph and Nikki are certified Walks N’ Wags Pet First Aid Instructors and ensure the team is trained in Pet First Aid too.

How do you store all my information?

Time to Pet is our software that stores our client and pet information. It also allows for easy communication between you and our team with the chat feature. You can update your info, request services, view your schedule and make payments directly from the Client App or the Client Portal.

You’ll also receive a real-time update that includes pictures, a GPS tracker of the walk/jog on a visit report card after each service. All data is protected using the same 128-bit level encryption your bank uses.

Do you offer dog boarding or overnight pet sitting?

We currently do not but we have a few recommendations below. As with anything, we highly encourage you to do your own homework to ensure you find care that is the right fit for your family.

Boarding:

  1. Muttheads Pet Care 
  2. Maple’s Dog House
  3. Canine Kingdom 
  4. Scruffy Butt 
  5. Better Than Home

In-Home Pet Sitters- Keep in mind they have limited availability and book up quickly!

  1. Who’s a Good Girl?
  2. Ruff Recess Pet Sitting
  3. Sunshine Pooch
  4. Fluffys Oasis
  5. Little Devils
  6. All Paws Pet Services
  7. Lap of Luxury  (cats only)