Here are some of our most frequently asked questions!
We don’t want you to have any questions about your dog and Dog Jogs left unanswered! If your question hasn’t already been answered below, please get in touch!
Do you service where I live?
We have a large staff team so we are able to offer services to:
Edmonton
St. Albert
Sherwood Park
Ardrossan
BeaumontWe currently are not offering services in Leduc but have a waitlist- please message us to be added to it.
What is the first step I need to take?
Please Book a Consult with us so we can meet you and your pet!
Or
Sign up for your account, fill out you, and your pet’s information, and we’ll send you a link to dropbox to provide a few pictures/videos we’ll need about your pet before we start services.
How much does a dog jog cost?
Prices start between $39-69 depending on the service and how often you book.
What types of dogs can jog?
It depends — both small and large dogs are capable of running, but this decision is more about your dog’s energy level, body type, and endurance. For example, we run 10-pound terriers and 100-pound great pyrenees crosses. Both of these dogs have vet approval. If you aren’t sure if your dog should jog, speak to your vet or sign them up for our dog walks!
Do you operate in all weather?
Yes! Rain or shine (and during snowy days too) we take your pup out for their service, unless there are extreme weather conditions that are unsafe, such as: thunderstorms, lightning, hail, and extreme cold or heat.
We will still walk/jog on hot summer days and cold winter days, but let us know what you know about your dog’s comfort level. Ultimately, hot/cold decisions are up to you!
What are your hours?
Currently our walking/jogging hours are 9am-5pm Monday through Sunday.
We use time blocks for booking, which means we will arrive within the time frames below to complete the services.
Morning: 9am–11am
Lunch: 11am–2pm
Afternoon: 2pm–5pm
Anytime 9am-5pm (for those long days when it doesn’t really matter what time your dog gets out or your cat gets a visit)
Office Hours -9am-5pm Monday to Friday
How long will you jog my dog?
Our jogs are typically 1 hour in length or 4.5–10km depending on each dog’s ability and the weather. Each jog includes a warm-up walk, pee breaks as needed, jogging, and a cool down (Plus picking up and dressing dogs for the weather!).
How many dogs do you work with at once?
We like to focus on one dog at a time unless they are from the same house. When running a small pack of dogs from the same household, we pace the dogs to jog at the slowest dog’s pace.
This goes for walks as well!
Due to insurance rules, we can only walk 2 dogs from the same household at one time.
Do you pick up my dog? How does this work?
Yes, we do pick up your dog from your home.
We offer our services whether you’re at the office or working from home.
We do require the use of a lockbox (more about that, 3 questions down)
How do you handle cancellations?
Things happen, but our policy is 2 business days notice to reschedule any service without being charged.
How do I know I can trust your team?
Dog Jogs has been operating since 2016, is a fully insured, bonded, and incorporated business. We have long term clients who love our services- don’t take our word for it, check out the over 100 5-star google reviews!
Every employee has submitted a criminal record check and completed the Dog Jogs training program and exam.
Both Steph and Nikki are certified Walks N’ Wags Pet First Aid Instructors and continue to have classes to ensure the team trained in Pet First Aid too.
Do I provide you with keys?
For all clients, who don’t have keyless entry, we require the use of a lockbox. There are a few benefits to the lockbox: if the dog jogger assigned to your service has an emergency (flat tire etc) we have back up joggers who will be able to access your home. You also will have the code so if you happen to lock yourself out you can use the lockbox as well! You can purchase your own, or we can provide one for $25 and drop it off or help pick out a spot to put it.
How do you store all my information?
Time to Pet is our software that stores our client and pet information. It also allows for easy communication between you and our team with the chat feature! You can update your info, request services, view your schedule and make payments directly from the Client App or the Client Portal.
You’ll also receive a real-time update that includes pictures, a GPS tracker of the walk/jog on a visit report card after each service!
All data is protected using the same 128-bit level encryption your bank uses.
Will you jog my dog on or off leash?
We keep dogs on leash due to our insurance unless we are in your backyard or home.
Can my dog have the same Dog Jogger every visit?
If consistency is a concern for you and your pet we would recommend setting up regular templated visits. Because of the way our team works, we can’t guarantee the same dog jogger every visit, but you’re more likely to have the same staff more often when you have regular scheduled visits with a template. We have multiple employees so that if someone is sick, another staff member can fill in.
Where do the consults take place?
All consults are now taking place virtually or via phone. You can stay in the comfort of your own home for the consult or if needed squeeze the consult in on your lunch break!
When can my puppy start jogging?
Generally speaking, it does depend on several factors like health, breed, and age of your dog.
Under our company policy, we do not jog any dog that is under 12 months of age unless approved by your vet -we do need reocrd of this!
We do not recommend jogging your dog any younger as you can risk damaging their developing joints and muscles. And for larger breeds, we recommend waiting even longer until they are at least 18-24 months old.
Ultimately, it is best to consult your veterinarian before starting up your pup on jogs to ensure a safe training plan!
We’re happy to walk your pup until they can start jogging
Do you offer Dog Boarding or In Client home pet sitting?
We are no longer accepting new Dog Boarding clients and do not offer in your home pet sitting outside of our hours of 9am-5pm .
We do recommend checking out:
Boarding:
- Muttheads Pet Care – Cassie and Steve run a small scale kennel on their acreage. Cassie successfully obtained her pet first aid certificate through the course we teach. I’m not sure if they are accepting new clients, but worth an inquiry!
- Maple’s Dog House, Canine Kingdom – two doggy daycares that we hear good things about that offer pet boarding, along with daycare.
- Scruffy Butts– boarding at their home
- Who’s a Good Girl? – Owner Heather successfully obtained her pet first aid certificate through the course the course we teach. She offers in-client home pet sitting.
In-home Pet Sitters:
- Ruff Recess Pet Sitting
- Who’s a Good Girl?
- Sunshine Pooch
- Lucky Rascals
- Fluffys Oasis
- Little Devils
- All Paws Pet Services
- Lap of Luxury– Pet Sitting for Cats only
Still have a question?
Our contact form is the perfect way to start the conversation and get all your tail-wagging questions answered. If we missed anything, don't be afraid to ask! We're all ears and can't wait to hear from you! *we promise to get back to you within 24 hours via email. But just in case we get lost in cyberspace, make sure to check your junk mail for our reply.